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Emotional Intelligence

What is Emotional intelligence (EQ)?

Daniel Goleman, among others, has researched and written extensively about emotional intelligence. What has become very clear from this work, is that leaders with strong emotional intelligence are far more effective than their peers who lack this strength.

In his book 'Leadership that Gets Results' Goleman states:

"Emotional intelligence is the ability to manage ourselves and our relationship effectively. It consists of four fundamental capabilities, each in turn is composed of its own set of competencies."

1. SELF AWARENESS

Emotional self-awareness
Accurate self-assessment
Self-confidence

2. SOCIAL AWARENESS

Empathy
Organizational Awareness
ServiceOrientation

3. SELF MANAGEMENT

Self-Control
Trustworthiness
Conscientiousness
Adaptability
Achievement Orientation
Initiative

4. SOCIAL SKILLS

Teamwork & Collaboration
Developing Others
Influence
Communication
Leadership
Conflict Management

Goleman also notes:

  • Leaders with the best financial results do not rely solely on one “leadership style” but use several styles in a given week, depending on the situation. Not all leadership styles have a positive impact on Organisational climate and financial performance.
  • Increasing the emotional intelligence of leaders, and their ability to adopt a situation-appropriate leadership style improves climate and improves corporate performance.

 

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