How We Work

We start by getting to know you, understanding the journey you've been on, what has worked and what has not. Next we identify your needs by exploring where you want to go and your time frames.

With further clarity obtained through discovery sessions, we will design a plan to achieve your unique needs and budget. When you work with us, you work with independent industry specialists with lived experience that are passionate about sharing knowledge that delivers immediate value and impact.

We aim to be the trusted partner of choice that safely guides programs from start to finish so you can realise the benefits in the growth of your bottom line, people, customers and community.   

Some Client Stories

Victoria Police 

Victoria Police is the primary law enforcement agency of the Victorian State Government servicing the community across 54 police service areas, 21 divisions and four regions.

In 2020, they embarked on a transformation journey to review, modernise and improve services delivered to the community.

We supported the Human Resources function to develop a road map to implement findings, mobilise executive team on purpose, restructure to align service delivery, introduce new ways of working to empower teams to own change and drive digital enablement to automate workflow and improve the experience for over 22,000 members of the force.       

The University of Melbourne (UoM)

Ranked as number one in Australia and among the leading universities internationally with over 54,000 students annually, It Services are one of the key functions called upon daily to support students, faculties and research centres.

We were engaged initially to help address reputation and support service  issues. After reviewing the data and interviewing staff, we found the source of the problem. It was not with the people but a failure in processes that had broken down from a recent restructure, amplified by a new Executive team which had not yet defined service ownership.

Over a 12 month period, we worked closely with the executive team to build a vision for change, align on purpose and prioritise effort to stabilise service and performance to earn back trust. We provided program management and change support, developed senior and middle level leaders to deal with change and provided executive coaching to help boost effectiveness.

To embed change, we established a change champion network with representatives across all levels. We were delighted that the program "One Voice" left a Legacy as it continued to add value years after it commenced.  

Australian Red Cross Lifeblood

The Blood and Beyond Strategy defines Lifeblood's future direction. One of the key pillars of the strategy is Business Optimisation. We were engaged by the CFO to help convert findings from an external review into a clearly defined and sequenced program and roadmap for change. We mobilised and oversaw the program and provided coaching support to enable the team to prioritise a full work load as well as transformation activities.

There were a number of challenges including centralised activities into the function, establishing a streamlining process nationally and implementing a new system to automate the process. The impact of the program was to centralise procurement activities to enable better purchasing power, reduce administrative effort and improve contract and vendor governance.